Terms and conditions
Minimum Order Size
Minimum order amount for laundry and/or dry clean is $50. DoMyLaundry.ca does not combine your order with any other customer and therefore process each order separately and charge accordingly.
Exclusions to Service
DoMyLaundry.ca does not offer pest control services nor do we launder items where mold or human or animal excrement is present. Please do not place any orders for items that may contain pests such as bedbugs, roaches, etc., or any form of mold or mildew, or human or animal excrements.
Any order found with the conditions mentioned above will not be processed and a minimum administrative charge of $50 will be applied. Civil action may also be initiated against the customer for any damages suffered by DoMylaundry.ca, its customers, staff, contractors or agents as a result of orders being delivered to DoMyLaundry.ca in violation of these terms.
Some Obvious things you should already know
Prior to picking up, sort your laundry the way you would like to have it washed (e.g. Whites – Hot Water Wash, Colors/Darks – Coldwater Wash). Sorted laundry will be charged at the sorted laundry price which may be found at www.domylaundry.ca/prices
Where there is no indication that a sort was completed and marked, we will assume that all items can be washed together in cold water.
Delicates such as fine lingerie should be placed in a lingerie bag to protect them during the laundry process. You may purchase lingerie bags from DoMylaundry.ca or use your own
Do not place laundry and dry cleaning items in the same bag. DoMyLaundry.ca will not be responsible for garments labelled “hand wash only” or “dry clean only” and is not responsible for checking for these labels in customer’s garments.
The customer is responsible for ensuring that laundry bags do not exceed 40lbs and that they are clearly identified with the customer’s name (affixed nametag, or written and inserted inside the bag to prevent loss), and is closed/ tied/sealed to prevent loss during transportation.
The customer will provide written instructions for all special handling requests, including, but not limited to, wash and hang dry, hot water wash, low heat dry, delicate cycle, etc. Additional charges may apply.
Unable to Pick Up or Delivery Order
DoMyLaundry.ca will make every reasonable effort to pick up and deliver orders as promised. In the event that an order was placed by a client and confirmed for pickup or delivery, but either the order or the person responsible to hand off or receiving the order is unavailable at the scheduled time period, a $10 ‘placed but unavailable’ charge will apply.
Alternative Pick up/Drop off Authorization
If you are unable to be at home at the scheduled pick up/drop off time, you can save yourself a second attempt charge by providing us with an alternate pick up/drop off arrangement that you believe is secure. (Neighbor, Concierge, Security, foyer, porch, garage etc.).
We will text/email you when the pickup/drop off is made. This service is provided solely for the benefit of the customer and DomyLaundry.ca assumes no responsibility whatsoever for such an arrangement.
Lost or Damaged Items
DoMyLaundry.ca exercises the utmost care in cleaning and processing orders entrusted to us and use such processes, which in our opinion are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in the fabric that are not readily apparent prior to processing. We cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls, etc.
Any items determined to have been lost or damaged by DoMyLaundry.ca, except for those listed above, will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten (10) times our charge for processing that garment or prorated percentage of the order, or a collective sum of a maximum of $500, regardless of brand or condition. Any damaged items must be reported and returned to DoMyLaundry.ca for inspection within 5 business days.
Items left in pockets or wrapped in laundry order
DoMyLaundry.ca strives to check for items accidentally left in the garments given for Laundry or Dry Cleaning. However, DoMyLaundry.ca, its employees, contractors or agents, is not responsible for items, or damages caused by items left in garments such as jewelry, watches, cash, pens, crayons, markers, lipstick, gum, detachable buttons, cuff-links, belts, broaches, strings, laces, hoods or loose items on garments, etc.
We ask customers to ensure that they check all items and remove all contents from the pockets or affixed to their garments before giving them for servicing. DoMyLaundry.ca is in no way responsible for damages caused to the garments due to the presence of any aforementioned items or the like.
DoMyLaundry.ca can hold your clothes for a maximum of one week or as agreed upon prior to the commencement of service. If the period extends beyond that, then DoMyLaundry.ca may charge the customer storage fees of $5 per day.
Quotations and Pricing
All current prices are listed at www.DoMyLaundry.ca’s/prices and are quoted in Canadian Dollars (CAD). All prices are subject to H.S.T. of 13%. For pricing on any unique items not listed on our website, please contact us at email@example.com.
DoMyLaundry.ca reserves the right to make changes to any or all prices without advanced notice. In case of any discrepancy in pricing, the online posted prices will be applied.
Quotations, if required must be requested before placing your order. In case of any order cancellation, after a pickup has occurred, a $50 charge will be applied. For quotations after an order has been picked up, please send us a request in writing to info@DoMyLaundry.ca. We will provide a quote if the plant has not yet started the order. If the order is being processed or has been processed, we will provide an invoice for the order which is due and payable prior to delivery.
Late Payment Fees
Payments for all order are due before delivery. DoMyLaundry.ca will invoice the customer prior to delivery. If payment is not received or we are unable to complete a charge transaction as provided by the customer, then a late payment charge of 2% (compounded daily) will be applied to the outstanding balance till a payment has been finalized. The late payment fee is calculated from the delivery date set till the date of settlement.
If payment has not been received, DoMylaundry.ca will contact the customer by telephone, text message or email to secure payment. Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be disposed of or donated to a local charity. Notwithstanding the aforesaid, DoMylaundry.ca reserves the right to pursue legal action to seek compensation for cost and damages relating to the order.
Every reasonable effort is made to return each order as promised. Our Wash and Fold Services are usually returned the next business day or as agreed upon. Standard Dry Cleaning orders are usually returned within 72 hours. Repairs and speciality items i.e. leather, fur, couture, etc. will be assessed individually and a promised return date will be provided.
However, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.
Repairs & Alterations
All repairs or alterations requested by clients valued at $30 or less, before taxes will be performed without secondary authorization. For repairs and/or alterations above $ 30 in value, a text message or email will be sent to the customer and will require approval before services commence.
Discounts, Special Pricing & Coupons
All coupons or special offer may include limitations or restrictions on their use. In most cases, discounts, special pricing and coupons cannot be combined. Except where specified in writing, only one coupon, voucher or discount code can be applied to an order. If more than one coupon, voucher or discount code is presented, the one of greater value, if applicable, will be applied to the invoice. All coupons, vouchers or discount code must be presented at the time the order is placed and before the expiry date to be valid.
Each account holder is given a referral code (in format DMLXXXX). Referral codes are to be used to refer new clients to the service and to provide a discount to the referred person. Referral codes are not for use by the referring in their own account e.g. self-use. If an account is found to have used a code in this manner, DoMyLaundry.ca will have the right to charge to the account a fee in the same amount as the discount received.
In the case of a customer cancelling an order(s) after it has been picked up and before the service has started; a service fee of $50 will incur as a “Cancellation Charge”. Orders may not be cancelled after work to launder or clean them has commenced and the full charges for the service will apply.
We WILL NEVER sell your information to a third party.
IF YOU DO NOT AGREE TO THESE TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE OR SERVICES.
and other places we deem appropriate so that you are aware of what information we collect, how we use it, and
under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time,
so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by
means of notice on our home page.
2. Types of Information Collected and Uses of Collected Information
We collect two types of information about our Website Users: Personally Identifiable Information and Non-
Personally Identifiable Information.
Personally Identifiable Information. Personally Identifiable Information is information that identifies a specific End User. When you engage in certain activities on the Website, such as (including, but not limited to, your email
address, name, address, phone number, social media handles).
Non-Personally Identifiable Information. Non-Personally Identifiable Information is information that does not
identify a specific End User. This type of information may include things like the Uniform Resource Locator (“URL”) of the website you visited before coming to our Website, the URL of the website you visit after leaving our
3. Release of Personally Identifiable Information
We will not share, sell, rent, or trade your Personally Identifiable Information with other parties. We may share
your information with Authorized Third Party Service Providers. We provide services and products through third
parties. These “Third Party Service Providers” perform functions on our behalf, like sending out and distributing
our administrative and promotional emails. We may share your Personally Identifiable Information with such
Service Providers to fulfill orders, deliver orders, send postal or email, administer contests or sweepstakes,
remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search
results and links, process credit card payments, operate the Website, troubleshoot, and provide customer service.
We may also collect personal information from individuals and companies (“Affiliates”) with whom we have
business relationships and may share your information with Service Providers to accomplish our administrative
tasks. For example, when you order a service, we release your credit card information to the card-issuing bank to
confirm payment for the service and, if applicable, release your address to the delivery service to deliver the
service. Likewise, we may release an Affiliate’s information to our bank to send out a payment. We encourage
DoMyLaundry.ca Partners and Third Party Service Providers to adopt and post privacy policies. However, the use of
your Personally Identifiable Information by such parties is governed by the privacy policies of such parties and is
not subject to our control.
We may remarket your information. Remarketing is a way for us to connect with users, based upon your past
We may share your information in a Business Transfer. As with any other business, we could merge with, or be
acquired by another company. If this occurs, the successor company would acquire the information we maintain,
including Personally Identifiable Information. However, Personally Identifiable Information would remain subject to
We may share your information for our Protection and the Protection of Others. We reserve the right to disclose
your personally identifiable information as required by law and when we believe that disclosure is necessary to
protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website;
property or safety of the Website, its Users or others.
4. Release of Non-Personally Identifiable Information
We may disclose or share Non-Personally Identifiable Information with Partners, Affiliates and Advertisers. For
example, we may share aggregated demographic information (which does not include any Personally Identifiable
Information) with “Third Party Advertisers” or “Third Party Advertising Companies” and other parties as provided
We use Third Party Advertising Companies to serve ads when you visit our Website. These companies may use
Non-Personally Identifiable Information about your visits to this and other websites in order to provide, through
the use of network tags, advertisements about goods and services that may be of interest to you.
We also use Third Party Service Providers to track and analyze Non-Personally Identifiable usage and volume
statistical information from our Users to administer our Website and constantly improve its quality. We may also
publish this information for promotional purposes or as a representative audience for Advertisers. Please note that
this is not Personally Identifiable Information, only general summaries of the activities of our Users. Such data is
collected on our behalf, and is owned and used by us.
5. Updating and Correcting Information
We believe that you should have the ability to access and edit the Personally Identifiable Information you provide
1. You may change any of your Personally Identifiable Information by logging into your account and accessing
the “my account” section of the site or app, sending us an email at info@DoMyLaundry.ca. Please indicate your name, address and email address, and what information you would like to update when you contact us. We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on the Website. In addition, it may be impossible for us to completely delete all of your information because we periodically backup information.
If you choose to store credit card information on the site, this is stored on a secure page and you may delete your
credit card information at any time by going to the “my account” section of your profile.
6. User Choices on Collection and Use of Information
As discussed above, you can always choose not to provide information, although it may be required to engage in
a certain activity on the Website. As a condition of purchase of our products and services, we will send you Administrative and Promotional emails. We will send you information regarding your account activity and purchases as well as updates about our products and promotional offers. You cannot opt-out of Administrative Emails. “Administrative Emails” relate to a User’s activity on the Website, and include emails regarding a particular User’s account, requests or inquiries, and purchases of products and services. In contrast to Administrative Emails, however, you do have a choice with respect to Promotional Emails. Promotional Emails advertise our products and services, including exclusive sales and other offers, and/or the products and services of our Advertisers and Affiliates. If you do not want to receive Promotional Emails from us, you may elect to opt-out of receiving Promotional Emails at any time after registering by e-mailing us at info@DoMyLaundry.ca, or by hitting the
“unsubscribe” button at the bottom of any of our e-mails. When contacting us, please indicate your name,
address, email address, and what Promotional Emails you do not want to receive.
7. Security of Information
We take security seriously and take numerous precautions to protect the security of Personally Identifiable
Information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to
be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and
seek to partner with companies which do the same, we cannot guarantee the security of any information
transmitted to or from the Website, and are not responsible for the actions of any third parties that may receive
any such information.
8. Data Tracking
Cookies. To facilitate and customize your experience with the Website, we store cookies on your computer. A
cookie is a small text file that is stored on a User’s computer for record-keeping purposes which contains
and track and target User interests in order to provide a customized experience. Cookies also allow us to collect
Non-Personally Identifiable Information from you, like which pages you visited and what links you clicked on. Use
of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third
Party Advertising Companies to display advertisements on our Website. As part of their service, they may place
browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies.
Please note that if you decline or delete these cookies, some parts of the Website may not work properly.
Other Tracking Devices. We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our Third Party Service Providers to use these
devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our
Website, or in our emails that allow us to determine whether you have performed a specific action. When you
access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable
notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior
on our Website, as well as give us a way to measure our promotions and performance. We may also utilize pixel
tags and web beacons provided by our Affiliates and/or Marketing Partners for the same purposes.
9. Privacy Policies of Third Party Websites
10. Miscellaneous Privacy Issues
Children. Minors under the age of 18 may not use the Website. We do not knowingly collect personal information
from anyone under the age of 18, and no part of the Website is designed to attract anyone under the age of 18.
DoMyLaundry.ca does not sell products or services for purchase by children.
Public Areas. We may provide areas on our Website where you can publicly post information about yourself, can
communicate with others such as discussion boards or blogs. This information may be accessible by other consumers and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others.
We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any personal information. We do obtain consent from our users to post their name along with their reviews. We do not currently recognize or respond to browser initiated Do Not Track signals as there is no consistent industry standard for compliance.
Responding to your requests. We will also use your information to respond to your questions or
Administrative. We may contact you to inform you about changes in our services, our service offering
Advertising. Subject to your opt-out preferences, we may develop and display content and advertising
tailored to your interests on our services and other sites.
Protecting Rights and Interests. We will use your information to protect our rights and interests as well
our Terms of Service.
Legal Compliance. We may use your information to comply with applicable legal or regulatory
obligations, including informal requests from law enforcement or other governmental authorities.
Other. We also may use your information to manage our business or perform functions as otherwise
described to you at the time of collection subject to your consent. Please read all online agreements
carefully before accepting them.